Thorncliffe Building Supplies
Greendocs helps Thorncliffe Building Supplies streamline their print environment and eliminate IT burden across multiple sites.
Thorncliffe Building Supplies Ltd is one of the largest independent builders’ merchants in North Wales and the North West of England. Established in 1987, the company supplies building materials, timber, steel, garden and ground care machinery, plumbing and heating products, plant hire services, and a full waste management and skip hire operation.
With locations across Dyserth, Ewloe, Wrexham, Rhuddlan and Abergele, Thorncliffe operates a fast-paced, multi-site environment where smooth document workflows and dependable printing are essential. As the business continued to grow, the team recognised the need to simplify their print infrastructure and reduce the strain placed on their internal IT resources.
The Challenge
Before partnering with Greendocs, Thorncliffe Building Supplies faced a number of challenges common across busy multi-site organisations. Each location operated its own mix of desktop printers, counter devices and ageing multifunction machines, many of which were being repaired in-house by the IT team. This setup made print management increasingly difficult and led to recurring downtime, rising costs, and a growing burden on internal resources.
The company wanted to:
Reduce daily IT involvement and eliminate constant troubleshooting
Improve reliability and print quality across all sites
Consolidate their device estate to simplify management
Work with a dependable local provider offering fast, personal support
Ensure value for money, long-term stability and a scalable print solution
Previous suppliers had offered limited flexibility and lacked the hands-on, responsive service the business needed. Thorncliffe wanted a partner who understood their operational demands, communicated clearly, and could deliver a robust, hassle-free print environment built for multi-site use.
The Greendocs Approach
Greendocs began with a full review of Thorncliffe’s existing print estate across all sites, examining device performance, print volumes, workflow demands and the pressure placed on the internal IT team. Our aim was not simply to replace failing hardware, but to design a more reliable, streamlined print environment that would support Thorncliffe’s busy sales counters, administrative teams and multi-site operations.
We recommended a consolidated print solution, replacing a mixed fleet of small desktop printers and ageing machines with a more consistent, business-grade combination of Toshiba multifunction devices and A4 desktop printers. These systems offered the durability, print quality and ease of use that Thorncliffe needed — delivering faster printing, robust reliability, and simplified day-to-day management.
Most importantly, the new setup was designed to be stable, cost-effective and almost entirely hands-off for IT. By introducing devices that were better suited to Thorncliffe’s workload and reducing the need for repairs, the company has been able to improve reliability across every location, reduce service issues, and remove a significant operational burden from the IT team.
Our team then created a tailored print strategy that included:
Comprehensive print audit – reviewing the existing device mix, usage patterns and workflow requirements across seven sites
Strategic consolidation – replacing an ageing, inconsistent fleet with a balanced mix of Toshiba A3 MFPs and A4 printers
Deployment of Toshiba devices – reliable, high-performance systems offering intuitive touchscreens, advanced scanning and secure printing
Seamless installation – preconfigured devices and coordinated rollout ensured minimal disruption to daily business activities
Staff support and guidance – ensuring users across all sites were confident with the new equipment and able to work more efficiently
“It’s been great working with Thorncliffe to really understand how their teams operate day to day. By tailoring the right Toshiba solution for their sites, we’ve helped make printing something they no longer have to worry about. The devices are reliable, efficient, and sustainable — giving them more time to focus on running the business.”
Nick Roberts and Rob Manley
The Results
The partnership between Greendocs and Thorncliffe Building Supplies has delivered significant improvements across reliability, efficiency, and day-to-day operational performance:
Reduced IT workload – the new Toshiba devices have dramatically cut the number of printer issues, allowing the IT team to focus on strategic business tasks rather than constant troubleshooting
Greater reliability across all sites – staff now benefit from dependable, consistent printing and scanning, with far fewer breakdowns or interruptions
Lower operational costs – improved device efficiency, fewer consumables, and reduced downtime have resulted in clearer cost savings across the business
Improved user experience – intuitive touchscreen controls and robust hardware make printing and scanning faster and easier for teams at every location
Responsive local support – Greendocs’ hands-on assistance and quick response times ensure Thorncliffe always has access to reliable, knowledgeable help when needed
“They’re a local company, easy to deal with, always available, and genuinely care about what they do. If there’s ever an issue, they’re straight on it — the service is excellent. I’ve already recommended Greendocs to other businesses, 100%, without a doubt. They’re a partner we trust completely and would happily endorse to anyone looking for a dependable, service-driven print provider.”
Looking Ahead…
Thorncliffe’s partnership with Greendocs continues to deliver long-term value. With a reliable, future-ready print infrastructure now in place across all sites, the business is better equipped to support its operational goals and ongoing shift toward more digital, efficient workflows.
With improved reliability, reduced IT burden, and responsive local support, Thorncliffe can continue to focus on what matters most — delivering high-quality service to customers while operating with greater efficiency, confidence and stability across every location.