Gofal Bro Cyf - Home Care Service
Gofal Bro Cyf strengthens reliability and sustainability with Greendocs print solutions.
Gofal Bro Cyf, a dedicated home care provider based in Caernarfon, Gwynedd, delivers professional, bilingual care services to over 100 clients across the local community. Since its establishment in 2008, the organisation has built a strong reputation for compassionate, high-quality support — offering everything from personal and respite care to assistance with daily living, medication, and dementia care.
As a regulated service under Care Inspectorate Wales, maintaining consistent, reliable systems is essential to supporting both staff and clients. With a busy office handling a high volume of documentation every day, Gofal Bro Cyf recognised the importance of having a dependable print environment that could keep pace with their growing demands.
The Challenge
Like many care providers, Gofal Bro Cyf relies heavily on printed documents to support day-to-day operations. Care plans, notes, and essential resources are often required in physical form, particularly in situations where digital access is limited. This made reliable printing a critical part of their service delivery.
While they had long trusted Toshiba devices, their existing contract was due for renewal. At the same time, the organisation was actively working towards reducing its environmental impact through the Welsh Government’s Green Growth Pledge. They needed a partner who could not only provide modern, reliable technology, but also align with their sustainability goals and offer a more personal, flexible service.
Gofal Bro Cyf began looking for a new provider who could:
Provide reliable, high-performance print solutions for a busy care environment
Support their sustainability and carbon reduction objectives
Offer a personal, local service with responsive support
Deliver a cost-effective solution without compromising quality
The Greendocs Approach
Greendocs began by taking the time to understand Gofal Bro Cyf’s operations, print requirements, and sustainability ambitions. Rather than simply renewing existing equipment, the focus was on delivering a solution that would improve efficiency, reliability, and environmental performance.
Working closely with the team, Greendocs upgraded their devices to the latest Toshiba multifunctional technology — known for its durability, ease of use, and high-quality output. These systems were carefully selected to support the demands of a busy care office, ensuring staff could produce and manage documents quickly and reliably.
Sustainability was central to the solution. Through Greendocs’ Managed Print Service, Gofal Bro Cyf benefitted from carbon-neutral Toshiba devices, helping them take meaningful steps towards their environmental goals while maintaining operational efficiency.
The new setup was designed to be cost-effective and future-ready, enabling the organisation to reduce waste, improve performance, and support their ongoing growth. The tailored strategy included:
Deployment of Toshiba multifunctional devices – reliable, high-performance systems for daily care documentation
Carbon-neutral print technology – supporting sustainability and Green Growth Pledge commitments
Optimised print setup – improving efficiency and reducing unnecessary waste
Local service and support – responsive, personalised account management
Cost savings – reduced annual print costs without sacrificing quality
“Our passion and commitment to preserve our environment drives us to deliver award-winning products and solutions, backed by exceptional service, all while prioritising sustainability. Through our Managed Print Service, we combine eco-friendly hardware and software solutions that helps our customers save money but also contributes to a greener, more sustainable planet.”
The Results
The partnership between Greendocs and Gofal Bro Cyf delivered clear and measurable benefits:
Improved Reliability – dependable Toshiba devices support consistent, high-quality output
Greater Efficiency – streamlined workflows make daily document handling easier for staff
Lower Costs – a more cost-effective print setup reduces overall spend
Greener Operations – carbon-neutral devices support sustainability goals
Personal Support – a local, responsive service built on strong relationships
“It’s been a refreshing change to work with a supplier who offers a personal approach, one we can truly get to know and build a long-term partnership with. We’re confident in the quality of the devices, which are built to last. It is easy to use and provide all the functionality our teams need. We highly recommend them and look forward to continuing our collaboration.”
Looking Ahead…
With their new print solution in place, Gofal Bro Cyf is well positioned to continue delivering high-quality care supported by reliable, efficient technology. The upgraded Toshiba devices provide a dependable foundation for day-to-day operations, while their carbon-neutral setup supports ongoing sustainability commitments.
As the organisation continues to grow and evolve, Greendocs will remain a trusted partner — providing responsive support, proactive account management, and future-ready solutions that adapt to their needs.