Greendocs provides first class service from our local office in North Wales or via the Toshiba technical on-site support throughout the UK & Europe.
Our exceptional technical support, using fully qualified engineers, and only genuine parts, ensures we deliver business-as-usual assurances and performance levels. This is covered by our fully inclusive service agreements.
We recognise the importance of understanding each customer’s requirements and getting to know them on a personal level. We believe that being flexible and offering bespoke service solutions is crucial to meeting individual customer’s needs.
Our e-BRIDGE CloudConnect remote device monitoring software provides secure automated toner replenishment, end to end device communication, and remote diagnostics. This gives increased uptime with proactive device status.
Our Mobile Diagnostics Tool (MMDT) enables technicians to remotely interrogate printers and Multi-Functional Products (MFPs) in order to improve diagnostics. This proactive information highlights any issues before they occur, so that they can be cleared remotely without the need for a site visit which in turn reduces our carbon foot print.